FAQ’s

Most frequently asked questions

Shipping Information

Yes we shipping internationally  except Israel so please make sure once you are placing an order remote area will be charged extra shipping after confirmation from our shipping company.

We offer various shipping methods to accommodate your needs. The available options will be displayed during the checkout process.

  • Our shipping partners include reputable carriers such as USPSFedExDHL and SKYNET.
  • Please note that the shipping method selected will determine the estimated delivery timeframe.

Delivery charges are different as per weight and dimension.  Different Destination have been distribute in different zone and charges are different as per their zone.  Please estimate your order weight to determine the exact delivery charges.

On completion of order we will notify our customer through email/what’s app make sure if he is available at his premises with courier it take 5-6 working days to deliver the goods at their store and air cargo take 7-10 days to arrive at destination airport.  By Sea it take 25-45 days to reach destination sea port.

Once order sent we share AWB/BL with our customer through email/what’s app to track the shipment status with respective websites of courier/air cargo.

Yes customs and duties will be apply on order once it reach their destination custom house and it charged as per invoice value.

Payments

PAYMENT METHOD

Pakistan’s most approved method for transferring and receiving money is traditional bank transfer. Users are filling out forms in banks and then deposit cash through their respective banks. Bank Transfer is considered to be the safest and cheapest method available in Pakistan. We accept

  • BANK TRANSFER
  • PAYPAL TRANSFER
  • Western Union/Money Gram

Shipping & Returns

If you are not satisfied with your purchase and would like to return or exchange any of your order, please contact us at sales@dontex-sportswear.com or telephone us on +92 324 976 3516 (open 10.00am – 6.00pm, Monday to Friday).

All goods purchased online can be returned or exchanged within 15 days of purchase, provided that the items are un-opened and in their original packaging. When returning your goods, please enclose your original dispatch note/receipt, or add a cover note with your contact details and order number.

Return is costly at customer end so please use the services that reach to us in good condition for refund the amount.

Contact

Still have questions?